Refund Policy

A spot on Million Profile is a monthly subscription for a reviewed digital placement. Because every profile is reviewed before it goes live, here is exactly how refunds and cancellations work. This policy forms part of our Terms of Service.

Before your spot is published

While your profile is still under review and has not gone live, you can request a refund of the first subscription charge. If we reject your profile during review (for example, it breaks our rules), we refund that charge.

After your spot is live

Once your spot is approved and live on the grid, the current billing period is generally non-refundable, because the placement is already active. You may cancel future renewals. If something went wrong on our side, such as a duplicate charge or a technical error, contact us and we will make it right.

Subscription cancellation

Cancelling a subscription stops future monthly billing. Your spot may remain visible until the end of the paid billing period, unless it is removed for a Terms violation. Cancellation does not automatically refund a month that has already started.

Features, boosts and sponsorships

Time-limited add-ons (features, boosts and category sponsorships) can be refunded if you ask before they go live. Once they have started, they are non-refundable because the placement is already running. If we remove a sponsorship for breaking our content rules, it is not refundable.

Free and discounted (invite) spots

Spots claimed for free with an invite code involve no payment, so there is nothing to refund. For discounted spots, any refund is based on the amount actually paid.

Removals for violations

Spots removed for breaking our Terms (spam, scams, impersonation, adult content and similar) are not eligible for a refund.

Consumer rights

If you are a consumer in a region with a statutory withdrawal or cooling-off period, those rights still apply. Note that for digital content delivered immediately, claiming and publishing your spot may count as agreeing to immediate performance, which can end the withdrawal right once the spot is live. Subscription renewal rights and your mandatory local consumer rights are not affected by this policy.

How to request a refund

Email support@millionprofile.com from the address you used at checkout, with the subject "Refund" and your profile name. We aim to respond within 2 business days. Approved refunds are returned to your original payment method, usually within 5 to 10 business days depending on your bank.

Chargebacks

If you have an issue, please contact us first; we are quick to help. Opening a chargeback without contacting us may lead to your spot being suspended while the dispute is resolved.

No guarantees

We sell visibility and a permanent spot, not followers, traffic or growth. A spot not performing as you hoped is not grounds for a refund.